return policy

Return Period

You have 14 calendar days to return an item from the date you received it.

Return Eligibility

To be eligible for a return, the gemstone(s) must be:

• In the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Exclusions: 

The following are not eligible for returns:

• Customized or special-order gemstones.
• Items that have been altered or damaged by the customer.
• Loose stones once they have been set or mounted.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at returns with your order number and the reason for the return.
• Wait for return authorization and instructions before shipping the product back.
• Return the item using a traceable shipping method and provide us with the tracking number.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs: 

Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking Fee:

There is no restocking fee for returned items. However, returns that do not meet our policy criteria will be sent back to the customer at their expense.

Exchange Policy:

If you need to exchange an item for the same item, send us an email at [email protected] and follow the return process as outlined above. Please note that all exchanges are subject to product availability.

Customer Support: 

Should you have any questions or concerns regarding your return, please do not hesitate to contact our customer service team at [email protected]. We are dedicated to ensuring a seamless and satisfying shopping experience.

Thank you for choosing The Gem Bazaar for your wholesale gemstone needs. We value your business and look forward to serving you in the future.

Note:

This policy is subject to changes and updates. Please visit our website regularly to stay informed of any policy modifications.